Customer reviews
"very efficient re delivery and easy simply ordering processes thank you"
Mr AnwylMartynA, Leighton Buzzard
Delivery & Returns
Delivery: We will despatch your order on the same working day if your order is received before 1pm. If your order is received after 1pm on a working day (Monday to Friday) we will despatch it on the next working day or if paid after 1pm on Friday, we will despatch it on Monday.
Delivery of most UK orders is approximately 2-3 working days. Standard delivery to any UK Mainland address is free of charge but not guaranteed to be delivered on the next working day. Next day delivery to any UK mainland address is £4.99. Next day delivery applies to working days only (Monday to Friday) and excludes Bank Holidays and weekends.
Our couriers will normally require a signature on delivery, however if no one is in, the courier will leave a card for you to contact them and arrange a more appropriate time to collect or deliver your order. We cannot guarantee our delivery times, any dates we specify will be approximate only. We cannot be held liable for any losses or expenses caused by any delay of delivery of the goods. If you haven’t received your order within 5 working days from the day it was despatched please contact us.
Cancellation: You have the right to cancel your order within 7 working days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel the order we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email. You are under a duty to take reasonable care of the goods. The goods must be returned by you in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.
Returns: You must contact us for authorisation code before returning any goods.
New items: We will offer refund for new items which are returned within 7 days from the date of delivery of your order.
Items must be returned in the same brand new, unused and saleable condition with all labels and original packaging. If the goods are unsuitable, a full refund will be offered. If you have paid any additional postage fees for example next day delivery or next day AM delivery or any other postal service this fee will not be refunded. It may take up to 28 days to refund your payment from the date your items arrive in our warehouse.
Guarantee: We guarantee that the goods will be free from any defects in workmanship or materials under normal use. We guarantee that the goods are fit for their intended use and you are required to check the precise purpose of each product before application. Therefore we do not accept responsibility if you put the goods to a use which is not intended.
Damaged items: In the unlikely event that goods are received damaged or faulty, or they develop a fault in a very short period of time (30 days from purchase) please contact us. If we cannot repair the damaged items we will offer a replacement or exchange it with any other item. If the customer prefers any other item as an exchange then the difference in price will be either refunded or charged to the customer. The guarantee does not cover the costs of sending your defective product for assessment and replacement. All such costs will be borne by the purchaser/sender.
Airport damage to luggage: We strongly recommend you examine your luggage carefully before leaving the airport. Damage due to mishandling by the airports staff is not covered by the manufacturer’s warranty. You must file a claim with the airline before leaving the airport.
