Helpdesk
Ordering from Karabars is easy. You will have the option to create a new account or to order without creating account. We can accept orders by phone or online. All items listed on the website are in stock and ready for despatch.
How to add products in the shopping basket?
How do I know if my order went through?
Why was my credit or debit card declined?
I want to return my order for a refund?
My items were damaged by the airline?
What is your price match guarantee policy?
What information do you hold about me?
Karabars is the online trading arm of Karabar Limited, a family-owned and run business with over 7 years experience in the luggage and travel accessories market. Trading online since 2007, Karabars Travel is fast becoming one of the UK’s leading online luggage and travel accessories retailer. Throughout more than 7 years of trading our philosophy has remained simple; to be a one stop luggage and travel shop. We attribute our success and growth to our fantastic customer support, free delivery options, and our broad range of discounted products.
Karabar Limited is a private company registered in England and Wales with registration number 6690450 and address Unit 14 Withey Dyffryn Court, Alder Avenue, Dyffryn Business Park, Ystrad Mynach, Hengoed, Mid Glamorgan, CF82 7TT. VAT registration number is GB 981 1863 96.
The product search box is located on every page on the website. You can search by size, colour or brand. Alternatively, you can select the specific category from the categories menu or the specific brand from the brands menu. When you find something that is of interest, click on the title or on the photo of the item to find out more details about it.
How to add products in the shopping basket?
To add an item in the shopping basket simply click the “Add to Basket” button on the product page. You can continue shopping or you can go to the checkout to complete your purchase. You can check the contents of your shopping basket at any time by clicking on the link at the top of the website.
When you are ready to place your order, proceed to the checkout page where you will have the option to select your delivery method and to add discount code if you have one. You will also have the option to select your payment method; pay securely with your debit or credit card, pay via PayPal or use Payment by Amazon. Our website is using the strongest available encryption technology; 128-bit Secure Socket Layers (SSL).
We guarantee that every online purchase you make on our website is a secure transaction. All orders are taken from you using the strongest available encryption technology; 128-bit Secure Socket Layers (SSL). This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.)
We only accept orders that are placed using this technology. You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)
How do I know if my order went through?
Once you complete all details and you submit your order you will see a page which displays the following message: “Thank you for your order”. You will also receive an order confirmation by e-mail.
Why was my credit or debit card declined?
If your card has been declined you will need to contact your bank that issued the card to find out why. Your order will be in the checkout so you can try again with the same card or with a different card. If your bank can confirm that your card is fine then please give us a ring and we will take your payment over the phone.
We will despatch your order on the same working day if your order is placed before 1pm. If your order is placed after 1pm on a working day (Monday to Friday) we will despatch it on the next working day or if placed after 1pm on Friday, we will despatch it on the following Monday. Delivery of most UK orders is approximately 2-3 working days. Next day delivery to any UK mainland address is £4.99. Next day delivery applies to working days only (Monday to Friday) and excludes Bank Holidays and weekends.
Our couriers will normally require a signature on delivery, however if no one is in, the courier will leave a card for you to contact them and arrange a more appropriate time to collect or deliver your order.
We cannot guarantee our delivery times, any dates we specify will be approximate only. We cannot be held liable for any losses or expenses caused by any delay of delivery of the goods. If you haven’t received your order within 5 working days from the day it was despatched please contact us.
You have the right to cancel your order within 7 working days of delivery (starting the day after you receive the goods) and return it for a full refund. Should you cancel your order we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email. You are under a duty to take reasonable care of the goods. The goods must be returned by you in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.
I want to return my order for a refund?
We offer refunds for new items which are returned within 7 days from the date of delivery of the order. Items must be returned in the same brand new, unused and saleable condition with all labels and original packaging. If the goods are unsuitable, a full refund will be offered. If you have paid any additional postage fees for example next day delivery or next day AM delivery or any other postal service this fee will not be refunded. It may take up to 28 days to refund your payment from the date your items arrive in our warehouse.
In the unlikely event that goods are received damaged or faulty, or they develop a fault in a very short period of time (30 days from purchase) please contact us. If we cannot repair the damaged items we will offer a replacement or exchange it with any other item. If the customer prefers any other item as an exchange then the difference in price will be either refunded or charged to the customer. Our guarantee does not cover the costs of sending your defective product for assessment and replacement. All such costs will be borne by the purchaser/sender.
My items were damaged by the airline?
We strongly recommend that you examine your luggage carefully before leaving the airport. Goods damaged by the airport baggage handlers are not covered by our warranty. You must file a damaged baggage claim with the airline before leaving the airport.
What is your price match guarantee policy?
If you find a product priced lower elsewhere we will match the price.
Conditions to the Price Match Guarantee:
- The two products must be identical.
- The product must be available from a website.
- Price must include VAT and postage charges.
- The product must be brand new, not returned stock or reconditioned.
- We must be given sufficient information and time to verify the other price.
- The price match product(s) cannot be from auction websites (ebay, ebid, etc) or Amazon.
Exceptions to the Price Match Guarantee:
- We are unable to match prices to those in retail stores.
- Price matching does not apply to carriage charges for non UK mainland deliveries.
If your product meets with the criteria above, then you can notify us by emailing the address below. Please ensure that you include your name, telephone number, and the address of the website selling the product(s) cheaper. Send your details to: sales@karabars.co.uk
We reserve the right to refuse any price match requests that don't meet the conditions above.
What information do you hold about me?
If you have bought something from us we will store your email address, phone number and delivery & billing addresses. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Your credit / debit card details are not stored. We gather this information to allow us to process and fulfil your order and therefore we will disclose some of your information to third parties such as Royal Mail and Yodel. We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We will also use your information to provide you with information about special features on our website or any of our special offers, services, products or information which we think may interest you. If you do not want to receive this information you may decline to do so at the time you place your order or at any time by sending an email to sales@karabars.co.uk or by clicking the unsubscribe link in any of our newsletters.
We may monitor website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual and no personal information shall be retained or stored on our website. If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business. We never exchange, sell or otherwise give away your email address to other companies.
We try very hard to provide extraordinary service for all of our customers but sometimes things go wrong and we are happy to hear your comments. Please send your complaint to the Customer Services Manager at the address below:
Karabar Limited Unit 14 Withey Dyffryn Court Dyffryn Industrial Estate Ystrad Mynach Mid Glamorgan CF82 7TT We endeavor to reply to any complaints within 14 days.